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Travel And Tourism IATA / UFTAA Foundation

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Module 1 : The travel and tourism industry and the travel professional 
Module 2 : Geography in travel planning 
Module 3 : Travel documents and departure formalities 
Module 4 : Travel and tourism products and services 
Module 5 : Airfares and ticketing
Module 6 : Global distribution system (Amadeus, Sabre, Galileo) 
Module 7 : Customer service 
Module 8 : Technology in the travel industry 
Module 9 : Water transport 
Module 10 : Land transport - rail 
Module 11 : Land transport – car & camper 
Module 12 : Hotels 
Module 13 : Tour packages

Who should attend?

This course is recommended for:

Any aspiring

  • Travel agents
  • Airline reservation agents
  • Tour operators
  • Call center agents

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Travel And Tourism IATA / UFTAA Consultant.

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Module 1 : Destination geography and selling skills
Module 2 : Land and water transportation
Module 3 : Hotels
Module 4 : Tours and group travels
Module 5 : Laws and regulations
Module 6 : Fare construction and ticket exchanges
Module 7 : Social media in the travel industry

Who should attend?
This course is recommended for:

  • Continuing students
  • Travel consultants
  • Reservations and sales staff members in Airline, Tour operator and Agency
  • Airline fare experts

Entry requirement:
Foundation in travel and tourism

Note:

  1. This course can optionally be taken as part of the IATA – Harvard leadership.
  2. This course can optionally be combined with Harvard manage mentor.

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Ground Operation Management Course

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Module 1 : Operational standards in the IATA Airport handling manual
Module 2 : The use of SGHA contract and service level agreement
Module 3 : Managing risk and the components of emergency response plans
Module 4 : The importance of operational and occupational health and safety training
Module 5 : The latest trends in passenger / baggage handling and catering

Who should attend?

This course is recommended for:
Any aspiring

  • Airlines, ground handling and other service providers
  • Airport authorities
  • Ground operation professionals at a supervisory level
  • Station managers

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Airport Ramp Services Course

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Module 1 : Introduction to the function of the Airline industry
Module 2 : The function of Airport ramp services
Module 3 : How an Airport works, other Airport functions
Module 4 : Introduction to Aircraft 
Module 5 : Aviation security measures related to ramp services
Module 6 : Aircraft ground handling/servicing plan
Module 7 : Narrow and wide-body Aircraft handling and loading
Module 8 : Aircraft catering, cleaning, DE-ICING 
Module 9 : Airside safety
Module 10 : Introduction to dangerous goods and hazardous materials

Who should attend?

This course is recommended for:

Any aspiring

  • Civil aviation authorities
  • Anyone responsible for providing Aircraft services or involved in ramp operations
  • Airline, Airport and Ground handling company staff

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Flight Cabin Crew Course

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Who should attend?
This course is recommended for: Aspiring cabin crew members

Entry requirement:

  • Pass English in SPM/O Level/A Level,
  • STPM, A-LEVEL or diploma
  • Age 18 to 26
  • Female height minimum 157 cm
  • Male height minimum 165 cm
  • Great personality & interpersonal skill Language proficiency, Excellent health, good vision

Check List for Registration Day

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